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Shipping & Returns

schminkenstudio.com Standard delivery and messaging services.
For standard delivery, shipment from Hong Kong (Hong Kong) will be sent. We will send DHL about 10-20 days later.
Our delivery of Messenger, DHL, EMS, FEDEX takes about 3-7 business days.
Choose the vendor order that best fits your shipping method, according to your order.

Did you get my order tracking number?
We will ship orders every day Monday through Saturday, excluding holidays. The order will be shipped within 5-7 business days of normal business day, and 7-9 business days for a specific product. If your order is shipped and you can track your order online, you'll receive a confirmation email with your tracking number.

Do I have to pay for my stuff?
schminkenstudio.com is responsible for all taxes, duties, GST, VAT, or customs-related duties when you send the purchases considered to be imported to this customer. Not a fee related to customs, but goods which are guaranteed or not expected. For more information, contact your local customs office.

What happens if I try to deliver my order?
If the order can not be delivered to the customer, please send it to schminkenstudio.com correctly. The reason you did not deliver the product is the wrong shipping address (for example, if the recipient is not available) that the shipping company did not successfully try.

In this case, we will notify the customer by e-mail, and we will notify you when we receive the reloading approval contract. All costs are the same as normal shipping, but your original order qualifies for free shipping.

What is your return policy?
schminkenstudio.com is committed to providing the highest quality products and services to all our customers. If for any reason you are not completely satisfied with the product, we will give you a 14 day money back guarantee if you do not want the product.

Terms of Use
We are willing to accept returns or defects. Please e-mail us. A seven-day refund on the day of receipt indicates an exchange or refund.
Replace and replace as required.
Packaging is your responsibility when we send the return. This means that you are responsible for the return shipping package.
If project performance is due to schminkenstudio.com error, customers can enjoy the exchange without DPD. Customers can show it through the free Collect Plus service. International orders will be refunded and, if not exceeded, you can send a minimum quantity. Please contact us for details. Our goal is to get all your reimbursements between 3 and 5 days to process, and to consider the benefits we receive daily.
We will not be able to process your request until we can receive it according to your provider. Your patience is required until you confirm the refund and notify you to change the email you received. schminkenstudio.com is not responsible for the use of this site or any damages incurred.

* Note: This only applies to orders shipped to the UK.

How to send the product?
You must enter information in the return order, which includes your name and order number. If you want to change or refund, please note the reason for the return. Note: If you want to change the alternate style code. We will send you a refund or personal replacement that is easily handled by the team that returns all refunds, including a copy of the invoice. The product must be brand new and a receipt for 7-14 days will be returned to the address below. We can extend the period according to our judgment. For more information, please contact the sales team. Customers can enjoy free monitoring service. Please keep in mind that the package is your responsibility when sending returns. This means that you are responsible for the return shipping package. If there is enough evidence in the package, the evidence will not be sealed.

Failure or damage to property
If you receive a defective product during shipment, or if it is damaged, contact Customer Service immediately. Remove security tag

reward If for any reason you are not satisfied with the product, we will give you a full refund. Do not resell security labels, including all packages and accessories.

If necessary, enter a refund refund and contact the sales team to let them know the package has arrived.